Shipping Policy

Last updated May 26, 2024

Order Confirmation

Upon placing your order, you will receive an order confirmation email, signifying the successful reception of your order in our system and pre-authorization of your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Please note that transit times may vary, typically spanning 5-7 business days.

Order Shipment

Tracking information will be forwarded to the email address provided during checkout within 24 hours of your order departing from the warehouse. If you haven't received tracking details within six business days of placing your order, please contact us at ethan@premiersauna.com. We do not offer shipping outside the USA.

Shipping Options

Our standard "Curb-side" Pickup shipping option is typically provided at no charge! It generally takes 5-7 business days for your order to reach your doorstep once submitted. While this is our standard offering, there are additional options available. Some products qualify for the following alternatives. Please reach out to us for further details before placing your order:

• Threshold Shipping: This service includes delivering the item to your porch or a sheltered/garage area.
• White Glove Delivery: This premium service includes bringing the item into your preferred room, performing minor assembly if necessary, and removing all boxes and packaging from your residence. Please note that saunas will not be assembled.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.